Terms and conditions
1.1 These terms and conditions constitute the entire terms
and conditions upon which The Consultant provides the Service and upon
which the Customer agrees to contract for the use of the Service.
1.2 This Agreement supersedes any written or oral
representations, statements, understandings or agreements, except where
specifically varied by written agreement by The Consultant
1.3 By placing an order for the Service, you, the Customer, confirm your acceptance of the terms of the Agreement.
1.4 In the event of any conflict between the Agreement and any other document, the Agreement shall prevail.
In this Agreement:-
“Agreement” means these terms and conditions together with the Order Confirmation.
“Completion” means the date when the Service shall be complete as defined in the
“the Customer” and “You / Your” means the company, firm, person, persons,
corporation or public authority identified in the Order
Confirmation as contracting for the Service and includes their
successors or personal representatives.
“the Contract Price” means the price for the Service set out in the Order
“the Order Confirmation”
means the email or letter sent to the Customer by the Consultant which
sets out details of the Service to be provided, price, completion date
(if any) and such other specific contractual terms as may be
means the provision of Marketing Strategy, including Development,
Planning and Implementation Services (together or individually known as
“Work”), more fully described in the Order Confirmation.
“Working Day” means within the hours of 9.00am to 5.30pm, Monday to Friday only, not including bank holidays;
“Print Ready PDF” means (PDF X1a) with correct crops and bleeds, vector graphics quality.
means the Customers instruction to the Consultant in writing, including
an email instruction, to proceed with agreed stages of the Work as set
out in the Order Confirmation
“the Service Commencement Date" shall be the date the Service is available as set out in the Order Confirmation.
“the Consultant” or “we/our/us”
means Taylormade Marketing Limited; a company registered in Scotland
(Company Number SC303388) and with its registered office at Flat 3/1, 20
Queensborough, Gardens, Glasgow, G12 9PP
means the detailed information required from a customer enabling the
Consultant to deliver the Service more fully described in the order
“Writing” includes any written paper document, any fax and any email correspondence.
2.1 The Consultant contract with you shall terminate upon
Completion of the Service, unless otherwise stated on the Order
3. Service provision
3.1 The Consultant will provide an Order Confirmation for
all orders accepted but reserves the right to accept or reject any
3.2 The Consultant will use all reasonable endeavours to provide the Service as described in the Order Confirmation.
3.3 The Consultant may at any time amend the Service for any
reason including, but not limited to, technical, legal or business
3.4 Any dates quoted for delivery of services are
approximate only and we shall not be liable to you for any delay in
delivery of services howsoever caused. Time for delivery shall not be of
the essence unless stated on the Order Confirmation.
3.5 The Consultant undertakes to use reasonable skill and
care in providing the Service as described in the Order Confirmation
3.6 The Consultant reserves the right to act during this
engagement for other customers whose interests may be adverse to yours.
The Consultant will notify you immediately should we become aware of any
conflict of interest to which we are subject in relation to you
4. Customer Obligations
4.1 The Customer shall pay the charges for the Service in accordance with clauses 6, 7 and 8 below.
4.2 The Customer is responsible for providing a satisfactory
level of cooperation and for providing all necessary project
information and facilities to enable the Consultant to produce and
deliver a quality service, including:-
4.2.1 Detailed written Brief.
4.2.2 Communication of correct project information, for
example, correct point of contact details, access to existing market
research, access requirements, and all other relevant details to support
4.2.4. Correct and timely Sign Off in regard to enable the Consultant to proceed with stages of the Work.
4.2.5. Provision of logo’s ‘vector graphic’ quality, high quality “print ready PDF”
4.3 The Customer will be responsible for obtaining and
holding all consents, licences, permits and other similar instruments
applicable to material it supplies to the Consultant for incorporation
into the Work, including without limitation copyrights, trade marks,
logos, patents and all such similar instruments.
4.4 The Customer warrants and represents to the Consultant
that any element of text, graphics, photos, designs, trademarks or other
material supplied to the Consultant for inclusion in the Work are owned
by the Customer, or that the Customer has permission from the rightful
owner to use each of these elements and that the Consultant’s use of
such material shall not infringe the intellectual property rights of any
4.5 Without prejudice to its rights in terms of Clause 8
hereof, the Consultant is entitled to suspend or terminate the
Customer's use of the Service if the Customer fails to comply with any
of its obligations under this clause 4.
4.6 If the case of third party involvement including
existing Customer suppliers or suppliers nominated by the Customer, the
Customer agrees and undertakes to ensure that all necessary information
is communicated to all parties involved in the project or work to be
carried out. The Consultant is not responsible for briefing all parties
unless stated in the Order Confirmation.
4.7 The customer is responsible for gaining permission to
use Intellectual Property not owned by the customer. The Consultant
takes no responsibility for such undertakings.
4.8 The Consultant will have no liability in respect of any
delays, deficiencies or interruptions in the supply of the Service
caused by a failure by the Customer to comply with any provision of this
5.1 The Customer shall indemnify the Consultant and keep the
Consultant indemnified against any liability to any third party arising
out of or connected with the Customer’s use of the Service.
5.2 The Customer hereby indemnifies and holds harmless the
Consultant against all claims, demands, losses, damages, costs or
expenses howsoever arising incurred by the Consultant in connection with
the Agreement as a result of a breach by the Customer of any provision
of this Agreement, law or regulation and/or as a result of any third
party legal action or threatened action in relation to Intellectual
Property Rights infringement whatsoever and howsoever arising. Without
prejudice to the foregoing generality the Customer indemnifies and holds
harmless the Consultant from any and all claims, demands, losses,
damages, costs or expenses arising out of the Customer’s failure to
obtain copyright or other intellectual property rights or other releases
or permissions with respect to the logo or any other materials supplied
to the Consultant.
6. Service charges
6.1 Invoices will be issued by the Consultant upon
completion of the Service with the exception of contracts whose duration
exceed 30 days (one calendar month) where stage payments shall be
required in accordance with the payment plan set out in the Order
6.2 Charges for all 3rd party expenses, including but not
limited to services or equipment required in connection with any
Services shall be invoiced to the Customer prior to commencement of
work. Payment for any such additional third party expenses must be
received prior to the commencement of the related work.
6.3 The Consultant will not be held responsible for any
delay to the Service if initial payment is not received pursuant to
clause6.2 hereof. Subsequent expediting of service delivery following
late payment may incur additional costs due to be payable by the
6.4 Should the Customer require a change in the nature,
scope or timing of the Service or in or any other aspect of this
Agreement, such change shall be requested in writing. The Consultant
shall advise the Customer of the effects including any increase in the
Service charges which may result and the Agreement shall be modified to
reflect such changes including to the Service charge and/or duration
which may be agreed.
7. Payment terms (subscription services)
7.1 All payments for subscription services are to be made on
the 1st of the month and every month thereafter for the duration of the
subscription services as set out in the Order Confirmation. The first
payment shall be paid in advance of Service commencement.
7.2 Two months notice is required regards cancellation of subscription services.
8. Terms of Payment
8.1 Subject to any special terms which we may agree with you
in the Order Confirmation or otherwise in writing, payment by you to us
will be made within 14 days of the date of each invoice issued by us to
8.2 Time of payment shall be of the essence of the
Agreement. You shall not be entitled to set off or withhold any payment
for any reason whatsoever.
8.3 If you fail to make payment within the period specified
in clause 8.1 then, without prejudice to any other right or remedy
available to us, we shall be entitled to:-
8.3.1 Suspend any further service provision to you and/or suspend performance of the Services; and/or
8.3.2 cancel the Agreement; and/or
8.3.3 charge you interest on the amount unpaid, at the rate
of 4 per cent per annum above the Royal Bank of Scotland plc base rate
from time to time, until payment is made.
8.4. The Customer shall not be entitled by reason of any
set-off, counter-claim, abatement, or other deduction to withhold
payment of any amount due to the Consultant.
8.5 If the Customer’s cheque is returned by the bank as
unpaid for any reason, The Consultant reserves the right to levy a
“returned cheque” charge.
8.6 If you are late in making a payment under this Agreement
for 45 consecutive days or more, we reserve the right to factor the
Agreement with a reputable factoring agency and you shall reimburse us
on demand for all costs, expenses and losses associated therewith
(including lost profit).
8.7 In the event that the Customer prematurely cancels the
Agreement or any portion thereof, the Consultant shall be entitled to
payment of 50% of the Contract Price and the total sum of expenses
incurred by the Consultant, at the sole discretion of Service Provider.
Without prejudice to the foregoing, all charges for subscription
services are non-refundable in the event of early cancellation by the
9.1 The Consultant shall be entitled to suspend or to terminate the Service in
accordance with clause 8.3 hereof.
9.2 Without prejudice to any other rights to which it may be
entitled, The Consultant or the Customer may terminate this Agreement
by written notice if the other party commits any material breach of any
of the terms of the Agreement and the breach remains unremedied after
thirty days of the defaulting party being notified by the other party of
the breach and of the other party's intention to terminate unless the
breach is remedied.
9.3 The Consultant may terminate provision of the service
immediately if the Customer takes or suffers any action on account of
debt or is insolvent.
9.4 Ethical clause - The Consultant will not tolerate
duplicity, deceit or pretence regards the parties involved with the
service provided, or in any way abusing the Service, reserving the right
to terminate services as a result of such behaviour.
10. Disclaimer and Limitation of Liability
10.1 The Customer uses the Service at its own risk and in no
event shall the Consultant be liable to the Customer for any direct,
consequential, incidental or special damage or loss of any kind (except
personal injury or death resulting from the Consultant’ negligence)
including, but not limited to, loss of profits, loss of contracts,
future market conditions, financial state of customer business, absence
of customer marketing budget, business interruptions, loss of or
corruption of data or the Customer's inability to use the Service,
however caused and whether arising under contract or tort, including
negligence or otherwise except as expressly provided herein.
10.2 If any exclusion, disclaimer or other provision
contained in this Agreement is held to be invalid for any reason by a
court of competent jurisdiction and The Consultant becomes liable
thereby for loss or damage that may lawfully be limited, such liability
whether in contract, tort (including negligence) or otherwise, will not
exceed the total charges paid by the Customer in the one month preceding
such liability arising.
10.3 The Consultant shall have no liability for delay in the
provision of the Service or for any effect upon the quality of the
Service caused by external activities, third party failures or problems
suffered as a result of the Customer’s internal communication or the
lack of accessibility or cooperation of the Customer.
11. Force Majeure
11.1The Consultant shall not be liable to you or be deemed to be in breach of
the Agreement by reason of delay in performing, or any
failure to perform, any of our obligations in relation to the Services,
if the delay or failure was beyond our reasonable control. Without
prejudice to the generality of the foregoing, the following shall be
regarded as causes beyond our reasonable control:
11.1.1 act of god, explosion, flood, tempest, fire or accident; weather.
11.1.2 war or threat of war, sabotage, pandemic flu or virus, insurrection, civil
disturbance or requisition;
11.1.3 acts, restrictions, regulations, bye-laws,
prohibitions or measures or any kind on the part of any governmental,
parliamentary or local authority;
11.1.4 import or export regulations or embargoes;
11.1.5 strikes, lock-outs or other industrial actions, power
cuts or trade disputes (whether involving our employees or of a third
11.1.6 difficulties in obtaining the System, labour, fuel, parts or machinery.
11.17 technical problems, external circumstances preventing
suppliers delivering against deadlines or preventing delivery of 3rd
party against agreed commitments.
12.1 Each party will keep confidential any Confidential
Information disclosed to it by the other. Neither party will disclose
any Confidential Information to any third party, save to its agents,
subcontractors, advisers or to an employee who needs to have access to
such Confidential Information in connection with the performance of any
obligations under the Customer Agreement, PROVIDED THAT the disclosing
party will be responsible for ensuring that any person to whom it makes
any such disclosure complies with this Clause 10.
13. Intellectual Property rights and ownership
13.1 Unless otherwise agreed in writing, all intellectual
property rights arising out of this Agreement shall vest in the
Consultant. The Customer is granted a non-exclusive, nontransferable,
royalty-free licence to use that intellectual property for the purposes
envisaged by the Agreement."
13.2 Nothing in this Agreement shall be taken to prevent us
from using any expertise acquired or developed during the performance of
this Agreement in the provision of services to other parties. The
Consultant retains the right to use IP content for marketing use.
14.1 The parties acknowledge that the images of individuals
appearing in videos and/or photographs produced as part of the Service
will constitute personal data in terms of the Data Protection Act 1998
(“the Act”). In processing such personal data the Service Provider is a
data processor in terms of the Act and such processing is at the behest
of and under the direction of the Customer. The Customer hereby
obligations as a data controller in terms of the Act and
warrants and represents to the Service Provider that it has discharged
and shall discharge its obligations in terms thereof and the Customer
shall hold the Service Provider harmless from any claims by any third
party relating thereto.
14.2 Any personal data (as defined in the Act) provided by
you to us shall at all times remain your property and we shall take all
reasonable precautions to preserve the integrity of such Personal Data
and to prevent any corruption or loss, damage or destruction of such
Personal Data, PROVIDED THAT we reserve the right to disclose to the
police, the fire authorities, any other relevant authority, our
insurance company and any of their representatives details of the
records kept by us.
Should any dispute arise in connection with this Agreement,
the parties shall attempt to settle same by negotiation however should
the dispute not be resolved within 30 days of the first intimation of
the dispute then parties shall attempt to settle it by Mediation in
accordance with the Centre for Effective Dispute Resolution (CEDR) Model
Neither party shall assign, transfer, sub-contract, or in
any other manner make over to any third party the benefit and/or burden
of this agreement without the prior written consent of the other, which
consent shall not be unreasonably withheld or delayed.
17.1 Any notice, demand or other communication given or made
under or in connection with the matters contemplated by this Agreement
shall be deemed to have been duly given and received;
17.1.1 if personally delivered, upon delivery at the address of the relevant party;
17.1.2 if sent by first class post, two business days after the date of posting;
17.1.3 if by email, when sent; provided that if, in
accordance with the above provision, any notice, demand or other
communication would otherwise be deemed to be given or made after 1700
hours, it shall be deemed to be given or made at the start of the next
17.2 Any notice personally delivered or sent by first class
post shall be delivered to the address of the relevant party set out in
the Order Confirmation for the Customer.
18.1 Failure or delay by The Consultant in enforcing any
term of the Agreement shall not be construed as a waiver of any of its
rights under it.
18.2 The illegality, invalidity or unenforceability of any
part of this Agreement will not affect the legality, validity or
enforceability of the remainder.
18.3 The construction, validity and performance of this
Agreement shall be governed by Scots Law and the parties submit
themselves to the non-exclusive jurisdiction of the Scottish Courts.